Refund policy

Welcome to gc1du8-yw.myshopify.com, operated by Sailer Druck GmbH. We design and curate a delicate collection of premium hair accessories—including silk and velvet scrunchies, strong-hold claw clips, and crease-free flat hair clips. We want every piece you purchase to elevate your daily styling experience. If for any reason your purchase does not fulfill your expectations, our detailed Return and Refund Policy outlines your rights, requirements, and exact return steps.

1.1 30-Day Happiness Guarantee & Eligibility Criteria

We provide a 30-day return window. You have 30 calendar days from the date your shipment is marked as delivered by the postal carrier to submit a return request. To qualify for a full refund, your returned items must strictly fulfill the following hygiene and condition requirements:

  • Unused & Unworn: Hair accessories (scrunchies, claw clips, and seamless styling pins) must be unworn, unwashed, and free of hair strands, styling products, perfumes, or makeup residue.

  • Original Packaging Intact: Items must remain in their original backing cards, protective pouches, or branded packaging boxes, complete with all attached tags or labels.

  • Hygiene Standard: Due to health and hygiene standards surrounding personal hair care items, accessories showing signs of wear or hair contact cannot be accepted for return.

  • Proof of Purchase: A valid order confirmation number or order receipt email must accompany your request.

1.2 Non-Returnable & Excluded Items

For sanitary reasons and operational policies, the following items are non-refundable:

  • Customized, monogrammed, or specially ordered hair styling accessories.

  • Items marked as "Final Sale", "Clearance", or purchased during special bundle liquidation promotions.

  • Gift cards, e-vouchers, or downloadable promotional store credit codes.

  • Items returned without prior approval or missing original tags and protective cards.

1.3 Step-by-Step Return Procedure

To ensure a smooth and prompt return processing experience, please follow these exact steps:

  1. Submit Your Request: Send an email to our support desk at [email protected] containing your full name, order number, a list of items you wish to return, and photos showing the unused condition of the products.

  2. Receive RMA & Instructions: Upon approval, our customer service team will send you a Return Merchandise Authorization (RMA) number along with detailed packing instructions. Do not ship packages prior to receiving official confirmation.

  3. Pack Safely: Pack the items securely inside a sturdy cardboard box or padded bubble mailer to prevent claw clips from breaking or scrunchies from getting crushed in transit. Include a note with your RMA code inside the parcel.

  4. Ship to Authorized Warehouse: Mail your package to our dedicated return processing address:

    Return Address:

    Sailer Druck GmbH (Attn: Returns Dept - Alec Buchs)

    Schoeneggweg 16, 3007 Bern, Switzerland

1.4 Return Shipping Costs

If you are returning an item due to a change of mind, personal preference, or incorrect size selection, you are responsible for paying the shipping fees required to return the item to our Swiss warehouse. Return shipping costs are non-refundable. We advise using a tracked and insured shipping service, as Sailer Druck GmbH cannot assume responsibility for parcels lost or damaged during return transit.

If you received a defective, damaged, or incorrect accessory due to our fulfillment error, Sailer Druck GmbH will provide a pre-paid return label or reimburse your standard return shipping fees upon inspection.

1.5 Damaged, Defective, or Incorrect Accessories Received

We perform rigorous quality inspections on all claw clips, scrunchies, and no-crease hairpins prior to packing. However, if your order arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Include clear photographs or a short video demonstrating the defect (e.g., broken claw spring, loose hinge, or torn seam). Upon verification, we will send an immediate free replacement or issue a full refund without requiring you to return the damaged item.

1.6 Refund Processing & Timeline

Once your returned package arrives at our Bern facility, our quality control team will inspect the items within 3 business days. We will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5 to 7 business days. Please note that credit card providers and financial institutions may take an additional 3 to 10 business days to post the credited funds to your bank statement.